Shipping Policy

Order Processing

All orders are processed within 1–5 business days from our home-based warehouse.

Orders may not be shipped or delivered on weekends or public holidays.

Shipping costs are/may be calculated at checkout based on your location and order size.

Estimated delivery times:

Standard Shipping: 3–10 business days (may change anytime)
Regional/Remote Areas: May take longer (shipping cost may be higher and customer will be liable for the extra charge)

Please note: Delivery times are estimates only and may vary due to courier delays.

Once your order has been shipped, you will receive a tracking number via email or WhatsApp.

We take extra care in packaging fragile items like porcelain wall art.

However, if your order arrives damaged:

We will assess and resolve the issue in line with our Return & Refund Policy.

Please ensure your shipping address is correct.

We are not responsible for orders shipped to incorrect addresses provided by customers.

If your parcel is lost in transit, please contact us and we will assist in lodging an enquiry with the courier.